GUZLI

About GUZLI

Guzli is a groundbreaking AI chatbot designed specifically for customer support and lead capture. It goes beyond traditional chatbots by not only answering customer inquiries but also executing real actions that streamline business processes. Whether it’s processing refunds, updating subscriptions, placing orders on Shopify, or booking meetings, Guzli enhances the customer experience across multiple platforms, including websites, WhatsApp, Facebook Messenger, and more. The chatbot is ideal for businesses of all sizes looking to automate their support workflows and convert customer interactions into qualified sales opportunities. With its no-code setup, Guzli enables teams to deploy a powerful customer service solution quickly and without needing engineering support. Its unique blend of generative AI and deterministic rules ensures that Guzli operates with the reliability of a human agent, providing customers with accurate responses while freeing up human teams to focus on higher-value tasks.

Features of GUZLI

Intelligent Automation

Guzli automates repetitive customer support tasks, including handling refunds, disputes, and subscription changes. This reduces the workload on support teams, allowing them to dedicate their time to more complex issues.

Lead Qualification

With built-in lead capture capabilities, Guzli collects contact details and assesses customer intent in real-time. This functionality helps turn support conversations into valuable sales opportunities that can be sent directly to your CRM.

Seamless Integrations

Guzli integrates effortlessly with platforms like Shopify and Stripe, allowing customers to browse products, manage subscriptions, and check out, all within the chat interface. This creates a smooth shopping experience for users.

Multichannel Support

The chatbot supports a wide array of communication channels, including website chat, WhatsApp, Facebook Messenger, Instagram, Slack, and email. This ensures that customers receive consistent and effective support wherever they reach out.

Use Cases of GUZLI

E-Commerce Support

Guzli can enhance the online shopping experience by assisting customers with their purchases, handling queries about products, and managing order statuses directly within the chat, thus reducing cart abandonment rates.

Subscription Management

Businesses with subscription models can utilize Guzli to automate subscription-related inquiries, such as upgrades, downgrades, and cancellations, ensuring customers can manage their accounts without hassle.

Event Scheduling

Guzli allows companies to automate the scheduling of meetings and demos, reducing back-and-forth communications and ensuring that potential leads receive timely responses to their inquiries.

Technical Troubleshooting

For businesses in tech or SaaS, Guzli can assist customers with technical issues, providing step-by-step troubleshooting advice, and escalating complex cases to human agents when necessary.

Frequently Asked Questions

How does Guzli improve customer support?

Guzli automates repetitive tasks, allowing customer service teams to focus on more complex inquiries. Its ability to provide instant, accurate answers 24/7 enhances customer satisfaction.

Can Guzli handle multiple languages?

Yes, Guzli supports over 95 languages, automatically detecting and responding in the visitor's preferred language, making it a great fit for global businesses.

What kind of businesses can benefit from Guzli?

Guzli is ideal for any business looking to improve customer support and lead capture, including e-commerce sites, SaaS companies, and service-based businesses.

Is Guzli easy to set up?

Absolutely! Guzli features a no-code setup that allows users to build, train, and deploy their chatbot without requiring technical expertise, enabling fast implementation.