ShadowLock

ShadowLock is the shadow AI detection and governance platform that gives Managed Service Providers (MSPs) and IT teams real-time visibility and control over how employees use AI tools, before sensitive data ever leaves the endpoint. In 2025, 69% of organizations suspect employees are using prohibited AI, and over 50% of all AI use at work happens without employer approval. ShadowLock directly addresses this blind spot by covering what traditional managed-device controls miss: browser extensions, desktop AI apps, local LLMs like Ollama and LM Studio, and personal accounts on public AI chatbots. The platform works through three integrated layers: a browser extension that intercepts and classifies risky pastes to AI sites, a Windows agent that blocks desktop AI apps and deploys silently via your existing RMM tool, and a multi-tenant dashboard that lets you audit or block each control with audit-ready reports. Built specifically for MSPs to govern AI across every client from one centralized place, ShadowLock is private by design with no keystroke logging and zero content transmission. It detects and governs over 100 AI tools, services, and desktop apps, covering everything from ChatGPT and Claude to GitHub Copilot and Otter.ai. The platform addresses critical compliance risks including HIPAA ePHI exposure, GDPR and CCPA privacy violations, trade secret and IP leakage, MSP liability gaps, contractual exposure from consumer terms, and incident response blind spots. ShadowLock turns the unknown into the governed, giving organizations the visibility to see shadow AI and the controls to stop it.

Multi-Layer AI Detection and Governance

ShadowLock covers the full AI surface with three integrated layers of protection. The endpoint agent deploys silently to Windows endpoints via your existing RMM, monitoring AI activity, scanning browser extensions, and detecting local AI apps. The browser enforcement layer self-configures once the agent is installed, intercepting pastes, file uploads, and sensitive data typed directly into prompts. The Microsoft 365 AI app detection scanner connects to each customer tenant to identify embedded AI features activated without security review. This comprehensive approach ensures no AI tool goes undetected.

Real-Time Paste and Data Interception

The browser extension actively intercepts and classifies risky pastes to AI sites before data is transmitted. When an employee attempts to paste customer records, credentials, or confidential documents into ChatGPT, Claude, or Gemini, ShadowLock evaluates the content against your policies and blocks or warns in real time. This feature prevents sensitive data from leaving the endpoint while providing clear user-facing messages about why the action was blocked, turning every interception into a teachable moment for compliance.

Silent RMM Deployment and Management

The Windows agent deploys silently through your existing RMM tool with zero user interaction required. IT teams can roll out ShadowLock across hundreds or thousands of endpoints without disrupting workflows or requiring end-user cooperation. Once deployed, the agent automatically configures the browser extension, detects and blocks desktop AI apps like Claude Desktop and Ollama, and locks down AI features built into Chrome, Edge, Brave, and Firefox. This frictionless deployment means you get instant coverage without dedicated security engineering.

Multi-Tenant Governance Dashboard

The centralized multi-tenant dashboard lets MSPs audit or block AI controls across every client from one place. You can see which AI tools are in use, which accounts are accessing them, and what types of data are being submitted. The dashboard provides audit-ready reports that document every detection and block, giving you defensible evidence for compliance audits, incident response, and client reviews. With real-time visibility into all AI activity, you can enforce consistent policies across your entire client base.

HIPAA Compliance and ePHI Protection

Healthcare organizations face severe penalties when patient data is pasted into public AI tools without a Business Associate Agreement (BAA) in place. ShadowLock detects and blocks ePHI from being submitted to ChatGPT, Claude, or other unapproved AI services. The platform provides audit trails showing exactly what data was blocked and when, giving compliance officers the evidence they need for HIPAA audits. No breach is required for HIPAA exposure to occur, making proactive prevention essential.

GDPR and CCPA Privacy Compliance

Customer PII processed through unapproved AI vendors creates GDPR and CCPA violations with no Data Processing Agreement (DPA), no lawful basis, and no compliant transfer mechanism. ShadowLock identifies when employees use personal accounts to submit personal data to AI tools, blocking the transmission and alerting compliance teams. The platform helps organizations maintain their privacy compliance posture by ensuring all AI data processing happens through approved, contractually-protected channels.

Trade Secret and Intellectual Property Protection

Source code, contracts, product plans, and proprietary business information submitted to public AI tools can weaken trade secret protections and expose intellectual property to risk. ShadowLock monitors for submissions of confidential documents and code to AI coding assistants like GitHub Copilot and Cursor, as well as public chatbots. By blocking these submissions in real time, the platform preserves trade secret status and prevents IP leakage that could have devastating competitive consequences.

MSP Liability Risk Mitigation

When a client experiences an AI-related data incident and the MSP had endpoint management scope, the gap between "not our job" and "you should have known" creates significant liability exposure. ShadowLock provides MSPs with documented, auditable controls that demonstrate proactive governance of AI tool usage. The multi-tenant dashboard gives MSPs the visibility to answer which tool, which account, and what data was involved in any incident, breaking the liability chain and protecting the MSP from claims.

How does ShadowLock work without keystroke logging or content transmission?

ShadowLock is private by design. The browser extension and endpoint agent analyze data at the endpoint level, classifying content based on patterns and policies without transmitting the actual content to any server. The platform never logs keystrokes and never sends the content of what employees type or paste to external systems. Only metadata about blocked or allowed actions, such as which AI tool was used and what policy was triggered, is sent to the dashboard for reporting. This approach gives organizations visibility and control while respecting employee privacy.

Can ShadowLock detect AI use through personal accounts on public chatbots?

Yes, absolutely. ShadowLock specifically targets the use of personal accounts on public AI chatbots like ChatGPT, Claude, and Gemini. These accounts have no enterprise contract, no DPA, and no audit trail, making them a major blind spot for organizations. The browser extension detects when employees are using these services through personal logins and applies your policies to intercept sensitive data submissions. This is one of the most critical features, as over 50% of AI use at work happens without employer approval.

How does ShadowLock integrate with existing RMM and endpoint management tools?

ShadowLock is built for frictionless deployment. The Windows agent deploys silently through your existing RMM tool with zero user interaction required. Once installed, the agent automatically configures the browser extension, detects and blocks desktop AI apps, and locks down AI features in supported browsers. There is no need for dedicated security engineering or complex configuration. The platform works with popular RMM tools and can be rolled out across hundreds or thousands of endpoints in minutes, not days.

What AI tools and services does ShadowLock detect and govern?

ShadowLock currently detects and governs over 100 AI tools, services, and desktop apps, and the list is growing continuously. This includes public AI chatbots like ChatGPT, Claude, and Gemini; AI browser extensions like sidebar assistants and email rewriters; desktop AI apps like Claude Desktop, ChatGPT app, Ollama, and LM Studio; AI coding assistants like GitHub Copilot and Cursor; meeting and transcription AI like Otter.ai and Fireflies; and embedded SaaS AI features like Microsoft Copilot. The platform covers the full AI surface that traditional managed-device controls miss.