Cosy

About Cosy

Tired of manually herding cats in your Slack community? Cosy is the game-changing Slack-native platform that transforms your workspace from a quiet chat room into a thriving, engaged, and self-sustaining community—on complete autopilot. Designed specifically for community builders, managers, and leaders, Cosy tackles the most time-consuming tasks so you can focus on strategy and genuine connections, not administrative busywork. Its core value proposition is powerful yet simple: automate the mundane to unlock meaningful engagement. Imagine welcoming every new member personally, even at 4:30 AM, or having members discover each other automatically, all while building a living, searchable directory without anyone ever leaving Slack. Trusted by forward-thinking community leaders, Cosy is the secret weapon for scaling your community's warmth and value while saving you hours of manual effort every single week. It’s not just a tool; it’s your 24/7 community co-pilot, making your Slack the vibrant hub it was meant to be.

Features of Cosy

Automated Onboarding Sequences

Stop the manual welcome grind. Cosy lets you create and automate up to 10 distinct welcome DM sequences that trigger the moment a new member joins. These can be sent from you, a team member, or the Cosy bot, with fully customizable messages, emojis, links, and personalized name tags. You control the timing—send immediately or schedule delays in minutes, hours, or even months. It’s like having a personal greeter who never sleeps, ensuring every member feels valued from day one, dramatically boosting retention and setting the perfect community tone automatically.

Smart Member Introductions

Foster serendipity and grow engagement effortlessly. Cosy automatically connects opted-in community members via direct DMs on a cadence you set (every 1-4 weeks). It works like a smarter Donut, randomly matching members while avoiding recent matches to keep introductions fresh. The intro happens in a 3-person DM with the Cosy bot, complete with a customizable template to kickstart the conversation. This feature builds a web of connections on autopilot, transforming a group of individuals into a tightly-knit, highly engaged network where relationships flourish.

Native Member Directory

Forget clunky external databases. Cosy builds a simple, powerful, and fully searchable member directory right inside Slack. Create custom profile fields (text, single-select, multi-choice), then notify all members with one click to build it out. Members can search by keywords and filter for completed profiles using the /member-directory command. New joiners even get a gentle nudge 24 hours after arriving. This creates a discoverable hub of talent and interests, helping members find the right people without ever breaking their workflow or leaving the app.

Content & Moderation Insights

Instantly surface what matters and protect your space. Use quick slash commands like /most-engaged-messages to highlight the top 10 posts in any channel or across your entire community. Uncover hidden gems or identify posts needing love with /unreplied-messages. Simultaneously, Cosy’s moderation tools work in the background to instantly detect spammy duplicate posts and flag abusive language, keeping your community safe and positive without you having to constantly monitor every conversation manually.

Use Cases of Cosy

Scaling Professional Networks & Alumni Groups

For professional Slack communities like alumni networks or industry groups, Cosy is indispensable. Automate onboarding to instantly deliver resources and guidelines to new members. The member directory allows professionals to search for specific skills, roles, or interests to find mentors, collaborators, or job opportunities. Automated introductions foster valuable cross-connections between members who would otherwise never meet, turning a static directory into a dynamic networking engine that drives continuous engagement and value.

Boosting Engagement in Creator & Brand Communities

Creators and brands using Slack to host their most loyal fans need to maintain excitement and connection. Cosy automates the warm welcome that makes fans feel special, increasing loyalty. The content highlight feature allows managers to instantly find and reshare the most engaging user-generated content on other platforms, rewarding members and encouraging more participation. Automated member intros help superfans connect, forming powerful sub-communities that advocate for the brand organically.

Managing SaaS & Customer Success Communities

For SaaS companies, a vibrant user community is a top retention tool. Cosy ensures every new customer is onboarded seamlessly into the community with tailored DMs about best practices and support channels. The member directory helps users find peers with similar use cases or challenges, facilitating peer-to-peer support. Automatically flagging unreplied messages allows community managers to ensure no question goes unanswered, dramatically improving customer satisfaction and product adoption rates.

Running Non-Profit & Volunteer Organizations

Non-profits rely on volunteer energy and coordination. Cosy saves volunteer admins countless hours by automating welcome messages for new volunteers with crucial information and next steps. The member directory helps volunteers find others with specific skills (e.g., graphic design, legal advice) for projects. Automated introductions build camaraderie and trust among volunteers, strengthening the organizational fabric and keeping motivation high, which is essential for mission-driven groups.

Frequently Asked Questions

How does the automated onboarding work?

When a new member joins your Slack workspace, Cosy automatically triggers a pre-configured sequence of welcome DMs. You can create up to 10 unique sequences with messages that can include the member's name, links, and emojis. You have full control over the sender (you, a teammate, or the Cosy bot) and the timing—messages can be sent immediately or delayed by minutes, hours, or months. This happens 24/7, ensuring every member receives a consistent and personalized welcome, saving you manual effort and never missing a beat.

Are member introductions opt-in?

Yes, absolutely. Community member privacy and choice are paramount. The "Connect Your Members" feature for automated introductions is entirely opt-in. Members must explicitly choose to participate. For those who opt in, Cosy then randomly pairs them on your chosen schedule (every 1, 2, 3, or 4 weeks), intelligently avoiding matching the same people twice in a short period to maximize serendipitous connections across your entire community.

Can I customize the Member Directory fields?

Completely. You have full flexibility to create a directory that reflects your community's unique identity. You can add up to 10 custom fields for members to fill out. These fields can be configured as free-text response, single-select multiple choice, or multi-select multiple choice. This allows you to gather everything from job titles and interests to skills and locations, making the directory a truly valuable and searchable resource for all members.

What kind of moderation does Cosy provide?

Cosy provides proactive, automated moderation to help maintain a safe and positive environment. It instantly scans public channels for two key issues: duplicate messages (a common spamming technique) and abusive language. When detected, these messages are flagged for your review, allowing you to take action quickly without having to manually read every conversation. This layer of protection helps you scale your community safely and sustainably.

Pricing of Cosy

Cosy offers a generous free plan perfect for getting started, supporting communities with up to 250 members. For larger, growing communities, they provide a full-featured 30-day free trial for their unlimited members plan, allowing you to test all premium features risk-free. After the trial, paid plans begin to accommodate communities of any size, offering all automation, directory, and moderation tools at a price point marketed as more affordable and easier to use than competitors. You can install Cosy directly from Slack and begin with the free tier immediately.